Poka88 Privacy Policy – Our Commitment to Protecting the Personal Data of Malaysian Members

1. Introduction

Poka88 takes the privacy of our members very seriously. This Privacy Policy document sets out in detail how we collect, store, use, and protect your personal information when you use the Poka88 online casino platform. This policy is drawn up in accordance with applicable data protection legislation and reflects our commitment to operating as a transparent and trustworthy platform for players in Malaysia.

When you register an account with Poka88, make a deposit using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX via Maybank2u and CIMB Clicks, or play slots, live casino, EPL football betting, or Malaysia Super League betting, you share certain personal information with us. We understand this is an act of trust, and we take that responsibility seriously.

This policy applies to all users of the Poka88 platform, including website visitors, registered members, and anyone who interacts with any Poka88 online service.

2. Types of Personal Data We Collect

2.1 Information You Provide Directly

During registration and your use of the Poka88 platform, you provide the following information to us directly:

• Full name as shown on your identification document
• An active Malaysian mobile phone number
• A valid email address
• Date of birth for age verification (21 years and above)
• National identity card number (MyKad) or passport where required for identity verification
• E-wallet or banking account details for deposit and withdrawal purposes
• Any information you provide when contacting the Poka88 support team

2.2 Automatically Collected Data

When you use the Poka88 platform, our systems automatically record certain technical information required for platform operations:

• Your device's IP address
• Web browser type and version
• Device operating system
• Pages visited and time spent on each visit
• Access time and date
• Gaming activity history — game types, bets placed, and outcomes
• Deposit and withdrawal transaction history

3. How We Use Your Personal Data

Poka88 uses your personal data solely for the following purposes, and nothing beyond them:

3.1 Account Operations

• Creating and managing your Poka88 account
• Processing deposits and withdrawals securely and on time
• Verifying your identity for security and compliance purposes
• Sending SMS OTPs to verify logins and transactions
• Providing access to Poka88 games and services

3.2 Security & Compliance Purposes

• Detecting and preventing fraud, manipulation, or unlawful activity on the platform
• Complying with applicable legal and regulatory requirements
• Verifying the minimum age requirement of 21 years
• Supporting responsible gambling programmes and identifying members who may need assistance

3.3 Communication & Service Purposes

• Sending transaction notifications, jackpot win alerts, and important account updates
• Providing customer support when you contact the Poka88 team
• Keeping you informed about promotions, new bonuses, and exclusive offers — only if you have not opted out of marketing communications
• Gathering feedback to improve the Poka88 platform and services

4. Sharing of Personal Information

Poka88 does not sell, rent, or disclose members' personal information to third parties for marketing purposes. However, there are limited circumstances in which we may need to share your data with specific parties:

4.1 Trusted Service Providers

We share the necessary data with service providers that support Poka88's operations, including payment processors for Touch 'n Go, GrabPay, DuitNow, and FPX, server infrastructure providers, and identity verification companies. All such providers are bound by strict confidentiality agreements and are permitted to use your data only for the specific purposes defined.

4.2 Legal Requirements

Poka88 may be required to disclose certain information when ordered to do so by a court, Malaysian government authority, or lawful law enforcement body. In such circumstances, we will disclose only the minimum information necessary and, where permitted by law, notify you of the disclosure.

4.3 Platform Protection

In cases where there is a serious threat to the security of the platform or other members — for example, identity fraud involving multiple accounts across different platforms — Poka88 may share the necessary information with other platforms or relevant authorities for mutual protection purposes.

5. Data Security Measures

Poka88 continuously invests in security infrastructure to ensure our members' personal data is protected at all times. The key measures we have in place include:

5.1 Data Encryption

All communications between your browser and the Poka88 platform are encrypted using TLS 1.3 with AES-256 encryption keys. This means that even if data in transit were intercepted, it would be unreadable to any third party. Member passwords are never stored in plain text — they are stored as irreversible hashes.

5.2 Internal Access Controls

Access to databases and systems containing Poka88 member information is restricted to staff who genuinely require it to perform their job responsibilities. All access is automatically logged and monitored. Poka88 staff undergo background checks and regular data security training.

5.3 Regular Security Audits

Poka88's infrastructure undergoes penetration testing and security audits by independent cybersecurity firms at least twice a year. Any vulnerabilities identified are addressed promptly in accordance with established risk management protocols.

6. Cookies and Tracking Technologies

The Poka88 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored in your browser when you visit our platform. They help Poka88 remember your preferences, keep your login session secure, and ensure a consistent experience across visits.

6.1 Types of Cookies We Use

• Session Cookies: A temporary cookie that expires automatically when you close your browser. Used to securely manage your login session on Poka88.
• Preference Cookies: Stores your language preference, display settings, and other preferences you have configured in your Poka88 account.
• Analytics Cookies: Helping us understand how members use the platform for improvement purposes. This data is collected in aggregate and does not identify individuals.
• Security Cookie: Used to detect suspicious activity and protect the platform against cyber threats.

You can configure your browser to reject all cookies or to notify you whenever a cookie is sent. Please note that disabling cookies may affect certain features of the Poka88 platform, including automatic login and saved game preference settings.

7. Your Privacy Rights as a Poka88 Member

As a Poka88 member and an individual whose data we hold, you have the following privacy rights, which you may exercise at any time:

• Right to Access: You may request a copy of all personal data we hold about you.
• Right to Rectification: If any information in your Poka88 records is inaccurate or out of date, you may request a correction.
• Right to Erasure: In certain circumstances, you may request that your personal data be deleted from Poka88's systems.
• Right to Restriction of Processing: You may request that we restrict how we use your data while a dispute is being resolved.
• Right to Object to Marketing: You may opt out of marketing communications from Poka88 at any time through your account settings or by contacting our support team.

To exercise any of the rights above, contact the Poka88 privacy team at support@poka88.biz and specify the right you wish to exercise. We will acknowledge your request within 24 hours and respond within a reasonable timeframe.

8. Data Retention and Deletion

Poka88 retains members' personal data for as long as their account remains active and for any period required after account closure in accordance with legal and operational obligations. Generally, transaction records and identity verification information are kept for the duration prescribed by applicable law, while non-critical preference data and gaming activity will be deleted or anonymised once the designated retention period has elapsed.

When the retention period expires or upon receipt of a valid deletion request, Poka88 will securely delete or anonymise your data so that it can no longer be associated with you as an individual. Our secure deletion process ensures that data cannot be recovered once it has been removed.

9. Changes to This Privacy Policy

Poka88 reserves the right to update this Privacy Policy from time to time in line with changes to laws, technology, or our operations. Any material changes will be communicated to members via in-platform notifications or email at least 14 days before taking effect. The "Updated" date at the top of this document will always reflect the latest version.

We encourage you to review this Privacy Policy periodically. Your continued use of the Poka88 platform after any changes take effect will be considered acceptance of the updated policy.

10. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how Poka88 handles your personal data, please reach out to us through the following channels. The Poka88 privacy team operates 24/7 and is ready to assist you promptly. Live chat within the platform is the fastest option, with a response time of under 15 seconds. For more formal matters or those requiring documentation, emailing support@poka88.biz is the appropriate channel, and all enquiries are responded to within 24 hours.

Last updated: January 2026 | Version 3.2 | Privacy enquiries: support@poka88.biz